Refund policy

🛡️ Zendy Active Refund & Replacement Policy

At Zendy Active, we stand behind the quality of every product we make. If your order arrives damaged or defective, we’ll replace it — no hassle, no extra cost.

✅ Replacement Policy for Damaged Items

If you received a damaged or defective item, follow these steps:

1. Take a clear photo of the damaged item and packaging as soon as you receive it.
2. Send us an email at [support@zendy.ph] with:
   1. Your order number
   2. A brief description of the issue
   3. The photo proof of the damage
3. Once our team reviews and confirms the issue, we’ll send a free replacement of the same product right away.

Note: We do not process refunds, but we’re committed to replacing any product that arrives in unacceptable condition.

📦 Conditions for Replacement:

Proof must be sent within 7 days of receiving your order.

Items must be unused and in their original packaging.

This policy only applies to items damaged during transit or with clear defects.

Thank you for trusting Zendy Active. We’ll make sure your confidence stays protected — just like your skin.